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When it comes to finding the Roku customer service, it’s easy to get frustrated and difficult to actually talk to a human. That said, we found them. Specifically, we found the way to live Roku customer support agents within the company’s website.
And with the 10 steps listed below, you’ll get a real person answering your questions. While this will have to be done using chat and not via a phone call, it’s better than nothing.
Here’s how to reach a human in Roku’s customer service department.
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Is there a Roku Customer service phone number?
No, there is no Roku customer support phone number.
At least one website claims there is a Roku customer support number (which ends in 8016), but if you call it, you will get nothing but a recorded message that literally says “we are unable to offer phone support.”
Instead, use the below walkthrough to chat with a customer support agent:
How to get Roku customer service
(Image credit: Roku)
1. Navigate to https://support.roku.com/contactus
(Image credit: Roku)
2. Click the “Select an issue” drop-down menu
(Image credit: Roku)
3. Pick your issue from the list
(Image credit: Roku)
4. Select Continue
(Image credit: Roku)
5. Pick your Roku device from the list
(Image credit: Roku)
6. Select your specific issue
(Image credit: Roku)
7. Click the Need More Help button.
(Image credit: Roku)
8. Click the Chat button
(Image credit: Roku)
9. Fill out your information and click Start Chat.
(Image credit: Roku)
10. Wait for a human to be ready for you.
Congrats, now you’re actually talking to a live person. If you’re suspicious this isn’t a real person, remember there wouldn’t be a waiting queue if this was a chatbot system.
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