SG bank customers facing ‘intermittent slowness’ when accessing banking services

SINGAPORE: Some DBS/POSB customers were unable to access the bank’s Internet and mobile banking services on Tuesday (Nov 23).

The disruption began around 10am, according to outage monitoring website Downdetector, which tracks outages by collating status reports from a series of sources, including user-submitted errors on its platform. Almost 600 reports were made at about 2.30pm.

DBS Bank acknowledged the disruption in a Facebook statement at around 3pm.

It said: “Some of our customers are facing intermittent slowness when accessing our banking services, and we are currently working to resolve this.

“We apologise for the inconvenience caused during this time, and please try again later.”

Payment services provider Nets said in a Facebook post around 1pm that the eNETS Debit service for DBS customers was temporarily unavailable.

“DBS customers using eNETS debit Internet banking will not be able to perform any transactions for the time being. We are working with DBS to restore the service as soon as possible and apologise for the inconvenience caused,” it said.

Some netizens took to DBS’ Facebook page to complain about the disruption.

Facebook user Hueimin Lim said: “It has been down all morning and it’s now about 3pm. The bank’s service recovery standard is really bad.”

Another user Christopher Goh said: “There is no intermittent slowness. The whole banking service is down. Now it keeps giving (an) expired session message when I clearly have responded quickly to the authentication. This is ridiculous. It’s been down for hours.” – The Straits Times (Singapore)/Asia News Network